STANDARD TERMS AND CONDITIONS OF SALE

Lemur Design – Sales Terms and Conditions

Last Updated: April 3rd, 2025

1. Introduction

These Sales Terms and Conditions ("Terms") apply to all purchases of products and services from Lemur Design ("we", "our", or "us"). By placing an order, the customer ("you" or "the client") agrees to be bound by these Terms.

2. Definitions

  • Lemur Product refers specifically to the climbing wall frame designed and manufactured by Lemur Design, including adjustable structures, actuators, control boxes, fixed-angle frames, and integrated lighting where included.
  • Holds Systems refers to standardized third-party systems including the Kilter Board, Tension Board, MoonBoard, and Connect Board, which include climbing holds, apps, LED systems, and electronics. These are supplied by Lemur Design as a convenience, but remain the responsibility of their respective vendors.

3. Order Acceptance

All orders are subject to acceptance by Lemur Design. We reserve the right to refuse or cancel an order at any time, including due to pricing errors, availability, or business considerations.

4. Pricing and Payment

  • Prices are quoted in CAD, USD, or EUR depending on the market.
  • All quotes exclude taxes, tariffs, and shipping unless otherwise noted.
  • Standard payment terms: 50% deposit at order, 50% before shipping.
  • Accepted payment methods include bank transfer and credit card (fees may apply).

5. Shipping and Delivery

  • Shipping Terms: Unless otherwise specified, Lemur Design ships products under Delivered at Place (DAP) terms.
  • Shipping Methods: Climbing walls are shipped via land or ocean freight depending on destination.
  • Local Taxes and Duties: Customers are responsible for all import duties, tariffs, and local taxes.
  • Risk of Loss: Risk transfers to the buyer upon delivery to the carrier.
  • Responsibility: Shipping is under the full responsibility of the buyer.

6. Customs, Duties, and Taxes

International buyers are responsible for any customs duties, import taxes, and fees imposed by their local authorities.

7. Product Inspection and Acceptance

You must inspect all goods upon receipt. Claims for damage, shortage, or errors must be reported in writing within 7 calendar days of delivery.

  • For Lemur Products: contact info@lemurdesign.ca.
  • For Holds Systems: contact the appropriate vendor directly.

8. Warranty and Technical Support

8.1 Lemur Product Warranty

  • Lemur Design warrants its climbing wall frame and components to be free of defects for two (2) years from the date of purchase.
  • Warranty is void if the product is modified, misused, or installed improperly.
  • Excludes normal wear and tear and external damage.
  • Unless white-glove installation service has been purchased from Lemur Design, liability during the warranty period is limited to:
    • Shipping of replacement parts to the customer.
    • Providing remote support via phone, email, or video during Lemur Design’s normal business hours (Monday–Friday, 9AM–5PM, Montreal time).
  • Warranty service: info@lemurdesign.ca.

8.2 Holds Systems – Third-Party Warranty and Support

Lemur Design does not provide warranty or technical support for holds systems. Contact the respective vendors:

Holds System Vendor Email Website
Kilter Board Kilter Grips holds@kiltergrips.com settercloset.com
Tension Board Tension Climbing info@tensionclimbing.com tensionclimbing.com
MoonBoard Moon Climbing info@moonclimbing.com moonclimbing.com
Connect Board So iLL via Contact Form soillholds.com

Customers are responsible for registering their system and managing support directly with the vendor.

9. Returns and Cancellations

  • Lemur Products: All Lemur Products are custom-built and non-refundable under any circumstance.
  • Holds Systems: Unopened and unused Holds Systems may be returned within 30 days and are subject to a 15% restocking fee. Return shipping is the responsibility of the buyer.

10. Limitation of Liability

Lemur Design shall not be liable for indirect, incidental, or consequential damages arising from the use of its products. Liability is limited to the value of the goods sold.

11. Force Majeure

Lemur Design is not liable for delays or failure to perform due to events beyond our control, such as natural disasters, wars, or supply chain disruptions.

12. Intellectual Property

All designs, documentation, and systems provided by Lemur Design remain the intellectual property of the company and may not be copied or reproduced without written permission.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of the Province of Quebec, Canada. Any disputes will be resolved in the courts of Montreal.

14. Amendments

We reserve the right to amend these Terms at any time. Updated versions will be posted on our website and will apply to all subsequent orders.

15. Contact Information

Lemur Design

📧 info@lemurdesign.ca

📍 Montreal, Canada

🌐 www.lemurdesign.ca